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ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
The courier company we work with has EMS and UPS and ePacket and a DHL. We will see which country the order is. We will give priority to the courier company with cheaper shipping. Of course, we will give you a free shipping, you can also place an order. The remarks there choose the courier company that is good for you.
DO YOU SHIP INTERNATIONALLY?
Backpackfans.com is a website from China. All our orders are delivered to customers via air express, only 5-7 working days.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
Backpackfans.com supports credit card and PAYPAL payments.
IS BUYING ON-LINE SAFE?
Payment is absolutely safe, backpackfans.com is through a third party collection, that is, Paypalz payment, there is any dispute PayPal will suspend our account

Orders and Returns

HOW DO I PLACE AN ORDER?
You can place orders directly through the website, you don't even have to go through the customer service, we will arrange your delivery within three working days after receiving your order.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You don't even need to sign up to buy quickly, but we recommend that you sign up for an account to track orders in real time.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
You can contact our online customer service or write an email to Madcotton@126.com, we will reply you within 24 hours and help you solve the problem.
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you want to cancel or change your order after placing a single payment, please contact our online customer service directly and we will change or cancel the order for you without shipping.
HOW DO I TRACK MY ORDER?
When we process the order, we will give you a tracking number. You can check the delivery trend at any time through this tracking number.
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